FAQ

About Order

1.How do I know what size to choose?

You can check the handy Sizes Guides and view our Size Chart on the product page for easy reference.

2.Can I cancel/make changes to the order I just placed?

Feel free to contact our Customer Care Team if you want to change or cancel your order with  your order and request details. Please note that you can  only change your order before shipping out. 

About Shipping

1.What are the carriers?                 

Your parcel will be carried by carriers like SF Express, 4PX, UPS, USPS, FedEx, etc.

2.What the delivery company you use?

We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.

Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.

3.How long does it to take for processing an order?

If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-4 working days to prepare for that.

4.How do I track my order?

Once your order is fulfilled, the tracking number will be updated to your inbox automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave the correct email to the tracking number.

Attention: If you didn't receive the tracking number over 7 working days, please contact our customer service: support@wisegardeners.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.